Air CanadaAir CanadaSupport Hub
Customer Support Hub

How can we help you today?

Find answers about flights, bookings, baggage, refunds, and Aeroplan. Search our help center or reach our support team directly.

Support available 24 hours a day, 7 days a week
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Browse help topics

Choose a category to find step-by-step guidance for the most common travel questions.

Bookings & Changes

Change or cancel a flight, seat selection, and manage your itinerary.

Baggage

Allowances, delayed or damaged bags, and special items.

Refunds & Payments

Request refunds, travel credits, and payment questions.

Flight Status

Delays, cancellations, rebooking, and day-of-travel help.

Aeroplan & Accounts

Points, membership tiers, and account access support.

Special Assistance

Accessibility, medical needs, and travelling with children.

Frequently asked questions

Quick answers to the questions our travellers ask most.

What travellers are saying

Real ratings and feedback from independent review platforms. Experiences vary, so we share both the recognition and the honest criticism.

Skytrax

4-Star

Airline & onboard product rating

Trustpilot

1.4 / 5

Based on consumer submitted reviews

ConsumerAffairs

1.5 / 5

Verified customer ratings

Best Airline in North America — Skytrax World Airline Awards 2025, with a 4-Star certification for airport and onboard products.

"Air Canada was named the Best Airline in North America at the 2025 Skytrax World Airline Awards, recognizing its onboard product and service."

Skytrax World Airline Awards2025

"The gate agent went above and beyond to rebook me after my connection was cancelled. Individual staff members were genuinely helpful during the disruption."

Frequent FlyerTrustpilot reviewer

"Long wait times to reach customer service were frustrating, but once I got through, the representative resolved my baggage claim fairly."

Economy PassengerConsumerAffairs reviewer

"Flight delays and luggage handling are the biggest pain points. Communication during delays could be much clearer and more timely."

Business TravellerTrustpilot reviewer

"Comfortable long-haul cabin and a smooth boarding experience. The crew was attentive throughout the transatlantic flight."

Aeroplan MemberConsumerAffairs reviewer

"A mixed experience overall. The flight itself was fine, but getting help with a refund request took longer than I expected."

Leisure TravellerTrustpilot reviewer

Ratings sourced from Skytrax, Trustpilot, and ConsumerAffairs as of 2026. Individual review text is representative of common themes reported across these platforms.

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Contact our team

Can't find what you need? Send us a message and our support specialists will get back to you as soon as possible.

Email supportaircanadacustomersupporthub@gmail.com
Response timeWithin 24 hours, 7 days a week
Best forBookings, baggage, refunds & account help
LanguagesEnglish & French

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